Outbound eligibility message failures were caused by new EDI interface boxes. We have removed the new boxes. Outbound eligibility messages appear to be processing normally.
We apologize for any inconvenience this has caused. If you have additional questions, please open a case in Waystar's Support and Training Center.
Posted Jan 10, 2025 - 17:08 EST
Investigating
Reason for Notice: Waystar is currently experiencing an error in sending outbound eligibility responses.
Action Taken by Waystar: We are working diligently to resolve the issue
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions, please open a case in Waystar's Support and Training Center.
Posted Jan 10, 2025 - 16:58 EST
This incident affected: Financial Clearance & Patient Access (Enterprise Eligibility).